CompTIA Cloud+ Practice Test

Which of the following is NOT a valid troubleshooting step?

1. Gather information

2. Identify the issue

3. Reboot everything

4. Create a plan of action

The correct answer is: Reboot everything

Rebooting everything is often considered a catch-all solution for troubleshooting, but it is not a systematic or strategic step in the troubleshooting process. Effective troubleshooting should be methodical, starting with gathering information, identifying the issue, and creating a structured plan of action based on the specific problem at hand. The most effective troubleshooting practices involve understanding the underlying problems rather than relying on a blanket approach like rebooting all systems, as it may not address the root cause or sometimes lead to additional issues. Gathering information helps to collect relevant data about the problem, while identifying the issue allows for a clear definition of what needs to be resolved. Creating a plan of action ensures that the steps taken are deliberate and targeted to fix the noted problem, which is essential for effective resolution. In contrast, rebooting all systems can overlook specific issues and potentially disrupt services unnecessarily.