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Which metric describes the maximum acceptable downtime before services are restored?

  1. RSO

  2. RPO

  3. RTO

  4. DBO

The correct answer is: RTO

The maximum acceptable downtime before services are restored is referred to as Recovery Time Objective (RTO). This metric is crucial for organizations as it helps them determine the amount of time they can afford to wait before services must be operational again following an outage. RTO is part of disaster recovery and business continuity planning, allowing businesses to plan their resources and strategies effectively to minimize the impact of disruptions. For example, if an organization has an RTO of four hours, it signifies that they need to ensure their systems are back up and running within that time frame after a failure or disaster occurs. Understanding RTO is essential for IT and operations teams to align their recovery plans and prioritize actions during an incident. It enables them to make informed decisions regarding backup solutions, failover processes, and overall service continuity strategies.